服務條款

 Last updated: September 30, 2025

1. Introduction

These Terms of Service ("Terms") govern your use of the Toko Online Gallery operated by Toko Co., Ltd. ("we", "us", or "our"). By accessing or using our services, you agree to be bound by these Terms.

We reserve the right to modify these Terms at any time. Updates will be posted on our website, and your continued use of the service constitutes your acceptance of the revised Terms.

 

2. Product Pricing

All product prices are displayed on the respective product pages and are inclusive of applicable taxes unless otherwise stated.

 

3. Orders

An order is considered accepted once you have completed the checkout process and we have sent you a confirmation email. We reserve the right to contact you by email or phone if clarification is needed.

 

4. Reservations

We do not accept pre-orders or product reservations.

 

5. Shipping

We ship to both domestic and international addresses unless otherwise specified.
 Shipping methods, times, and costs vary by location and are outlined on our Shipping Policy page.

 

6. Returns and Refunds

Please refer to our Refund Policy for detailed conditions and procedures.
 In summary:

  • Returns are accepted within the specified return window (typically 7–14 days, depending on country)
  • Returned items must be unused, in original packaging, and carefully packed
  • Customized or one-of-a-kind ceramic pieces are non-returnable
  • Customers are responsible for return shipping unless the product was damaged or incorrect

7. Payment Methods

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express, JCB)
  • PayPal
  • Apple Pay, Google Pay
  • Amazon Pay
  • Shopify Payments (Shop Pay)

All payment methods are subject to validation and authorization.

 

8. Cancellations and Changes

Once the shipment process has begun, we cannot accept cancellations or changes to your order.
 If we are unable to fulfill your order due to inventory or quality issues, we may cancel the order and issue a full refund.

 

9. Customer Information

All customer information is handled in accordance with our Privacy Policy.

 

10. Prohibited Activities

The following are prohibited:

  • Submitting false or fraudulent information
  • Making excessive or fraudulent returns
  • Reselling products for commercial purposes
  • Interfering with the website or operations
  • Violating our intellectual property rights
  • Engaging in illegal or offensive behavior

Violations may result in cancellation of orders and denial of service.

 

11. Intellectual Property

All trademarks, product names, images, and content on our website are the intellectual property of Toko Co., Ltd. or its partners and may not be used without permission.

 

12. Disclaimer of Liability

We shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our services or products.
 In the event of liability, our total obligation shall be limited to the amount paid by the customer for the product in question.

 

13. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, pandemics, war, cyberattacks, shipping disruptions, or changes in regulations.

 

14. Governing Law and Jurisdiction

These Terms are governed by the laws of Japan, without regard to conflict of law principles.
 Any disputes arising shall be submitted to the exclusive jurisdiction of the Tokyo District Court (or appropriate court based on company address).